pending withdraw

[Dexter]

[Drew L]

7 hours ago, Dexter said:

Hello Dexter,  Thank you for bringing this to our attention. We apologize for the inconvenience and would like to make things right. May I ask if this is settled? If not, you may contact our chat support for immediate help. Thank you.

[jinjy]

same thing happen to my newly recruit agent , she withdraw a 5k chips to her player last august 2 2023. but the 5k chips ddint go on her wallet or agent acxount we reported it couple of times but no updte until now  hope you coulde help us