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Why do I have a negative balance in my player account?


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We regret that you are facing this issue. The most common reason for this is that one bet is resettled from win to lose. In that case, the system takes back the stake and the winning amount of the certain bet. During this process, if your chips are not enough to cover the amount, then your account will reflect a negative balance. Thank you!



Salamat sa pagsuporta sa 747 Live! Kadalasan, nagkakaroon ng negative balance kapag na-resettle ang isang bet from win to lose. Kapag ganito, binabawi ng system ang napanalunan sa isang bet. Kapag kulang ang chips mo para ma-cover ang amount, magkakaroon ng negative balance sa account mo. Salamat!

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