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Why does the cash-in/cash-out take too long?


Lucas747
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Dear player,

We regret that you are facing this issue with us. We will keep on working to improve our service and help you sort out your issue!

There are some possible reasons that may cause cash-in delay:

1. Network issue with our payment gateway.
2. Maintenance from GCash or other wallet apps.
3. Many players are cashing in at the same time.

We suggest that you can always keep some chips in your account and try to deposit advance before the matches. As you are facing this issue, please contact our customer support with the information below:

Username: 747player
User ID: 123456789
Deposit amount: 100 php
Deposit System Ref: 123456789
Deposit Gcash Ref: 123456789


There are some possible reasons that may cause cash-out delay:

1. All the withdrawal requests will go through our Risk Control Department. It will take little time to confirm that all your bets are legit.
2. Maintenance from GCash or other wallet apps.
3. Many players are cashing out at the same time.

We suggest that you can wait a while after the settlement and then issue a request or avoid time which is the beginning of the month. As you are facing this issue, please contact our customer support with the information below:

Username: 747player
User ID: 123456789
Withdrawal amount: 100 php
Withdrawal System Ref: 123456789


Tagalog:

Salamat sa pagsuporta sa 747 Live!

May iba’t ibang dahilan para magkaroon ng delay sa pag cash-in:

1. Mayroong network issue sa aming payment gateway
2. Mayroong maintenance sa GCash o sa ibang wallet apps
3. Maraming players ang nag-cacash in sa iisang oras

Pwede mong ilagay muna ang iyong chips sa iyong account at i-deposit nang advance bago magsimula ang mga match. Pwede mo ring i-contanct ang aming customer support gamit ang sumusunod na detalye:

 

Username: 747player
User ID: 123456789
Deposit amount: 100 php
Deposit System Ref: 123456789
Deposit Gcash Ref: 123456789

 

May iba’t ibang dahilan para magkaroon ng delay sa pag cash-out:

1. Lahat ng withdrawal request ay dumadaan sa aming Risk Control Department. Kailangang maghintay para ma-confirm na legit ang lahat ng iyong bet.
2. Mayroong maintenance sa GCash o sa ibang wallet apps
3. Maraming players ang nag-cacash in sa iisang oras

Mas mabuting maghintay pa nang kaunti at magrequest ng issue sa aming customer support kung mayroon pa ring problema. Gamitin ang sumusunod na detalye kung i-cocontact ang customer support:

 

Username: 747player
User ID: 123456789
Withdrawal amount: 100 php
Withdrawal System Ref: 123456789

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