Deposit not received.

[niconicss]

Hello, I just cashed in around 50 mins ago and I still haven't received it on my balance. I can't contact customer support so I'm hoping you can help me.

Here are my details

Username: niconicss
Player ID: 54724213
Payment System Ez Pay- Maya
Reference number: 2017597324294
Date: 05/17/2024
Amount: 1500
Screenshot:

[Drew L]

14 minutes ago, niconicss said:

Hello, I just cashed in around 50 mins ago and I still haven't received it on my balance. I can't contact customer support so I'm hoping you can help me.

Here are my details

Username: niconicss
Player ID: 54724213
Payment System Ez Pay- Maya
Reference number: 2017597324294
Date: 05/17/2024
Amount: 1500
Screenshot:

Hello, thank you for the provided details. We will forward your concern to the relevant team for checking. Your patience and understanding is appreciated.

[niconicss]

2 minutes ago, Drew L said:

Hello, thank you for the provided details. We will forward your concern to the relevant team for checking. Your patience and understanding is appreciated.

Do you know how many days will i receive it

 

[ifdz]

Deposit not recieved

 

[ifdz]

Deposit not recieved

 

 

[Babesdrake]

No deposit received 

Edited June 7, 2024 by Babesdrake
Please respond ASAP.

[Babesdrake]

I just cashed in an hour ago and I still haven't received it on my balance. I can't contact customer service so I hope you can help me.

 

Here are my details

Username: Babesdrake

Played ID: 62096271

Payment system: DG Pay-Gcash

Reference number: 225165786909

Date: 06/07/2024

Amount: 500

Screenshot:

 

[Drew L]

On 6/7/2024 at 10:44 AM, Babesdrake said:

I just cashed in an hour ago and I still haven't received it on my balance. I can't contact customer service so I hope you can help me.

 

Here are my details

Username: Babesdrake

Played ID: 62096271

Payment system: DG Pay-Gcash

Reference number: 225165786909

Date: 06/07/2024

Amount: 500

Screenshot:

 

Thank you for your cooperation and this concern is now forwarded to the respective team. Please give us time to give action to this concern. For now, we will close our conversation and we will update you once our team has responded. Thank you. 

[Drew L]

On 6/7/2024 at 10:44 AM, Babesdrake said:

I just cashed in an hour ago and I still haven't received it on my balance. I can't contact customer service so I hope you can help me.

 

Here are my details

Username: Babesdrake

Played ID: 62096271

Payment system: DG Pay-Gcash

Reference number: 225165786909

Date: 06/07/2024

Amount: 500

Screenshot:

 

Can you please send the receipt of the Gcash Transaction?

[Kolleen]

I cashed in 4 hours ago i still havent recieved it yet. I cant contact customer service

[Und]

On 5/17/2024 at 9:50 PM, Drew L said:

Hello, thank you for the provided details. We will forward your concern to the relevant team for checking. Your patience and understanding is appreciated.

i cashed in yesterday and until now i didn't received it

[Und]

i cashed in yesterday and until now i didn't received it, please do something

id: 233742771

amount: 400

payment method: dg pay gcash

reference: 3026254433731

screenshot:

 

 

 

[Admin.]

Please provide a screen recording of the transaction details.

 

[Und]

2 hours ago, Admin. said:

Please provide a screen recording of the transaction details.

 

maybe tommorow, cause the cellphone i use to pay is from my dad. the number i fill 1st is my number and then, when the qr code is visible, gcash of my father i use.

[Admin.]

Pls resubmit your deposit 

[Und]

Just now, Und said:

maybe tommorow, cause the cellphone i use to pay is from my dad. the number i fill 1st is my number and then, when the qr code is visible, gcash of my father i use. my number and my father gcash is not the same.

 

[Admin.]

its okay 

 

[Admin.]

pls use the qr code to resubmit

[Und]

3 minutes ago, Admin. said:

Pls resubmit your deposit 

here is the transaction details that i picture on my dad's phone

[Und]

4 minutes ago, Admin. said:

Pls resubmit your deposit 

 

1 minute ago, Admin. said:

pls use the qr code to resubmit

what? resubmit on gcash? 

[Admin.]

yes 

 

[Und]

Just now, Und said:

 

what? resubmit on gcash? 

please, refund first my deposit amount

[Und]

Just now, Admin. said:

yes 

 

i cannot resubmit that because you need 1st to refund it

[Admin.]

yes, when you resubmit, your payment will go to your balance

[Und]

1 minute ago, Admin. said:

yes, when you resubmit, your payment will go to your balance

wait, what? 

[Und]

2 minutes ago, Admin. said:

yes, when you resubmit, your payment will go to your balance

How can I resubmit if you haven't returned my money?